Program Overview

The discipline of Total Quality Control uses a number of quantitative methods and tools to identify problems and suggest avenues for continual improvement in fields such as manufacturing and services. Over many years, total quality practitioners gradually realized that a large number of quality related problems could be solved with seven basic quantitative tools, which then became known as the traditional "Seven Tools of Quality".

This training module includes understand the concept of Cause-effect diagrams, Pareto charts, Check sheets, Control charts, Flowcharts, Histograms, Scatter diagrams and application.

There are practical sessions where participants simulate the actual working conditions and try to use these tools to solve problems.

Target group

Decision-Makers, Managers, Department Heads and those who are responsible for organization development and improvement

Objectives

At the end of the course, participants are expected to:

• Acquire application concepts of 7 QC tools.
• Acquire insight on the know-how for practical applications.
• Utilize 7 QC tools for problem solving.

Certificate of Competency

Participants will be provided with a certificate of attendance at the end of the course.

Methodology

Lectures, discussion, exercise and group workshop.

Course Content

Cause-effect diagrams
Pareto charts
Check sheets
Control charts
Flowcharts
Histograms
Scatter diagrams
Draw the graphs or charts, extract information and take actions
Exercises
Workshop of 7 QC tools based on company case study

 Download Course Details